1. What is WOHAI?

WOHAI is an online marketplace that connects buyers and sellers, offering a wide range of products with secure transactions and reliable delivery services.

2. How do I place an order?

To place an order:

  • Browse products and add your desired items to the cart.
  • Proceed to checkout and enter your shipping details.
  • Choose your preferred payment method and confirm your order.
  • You will receive an order confirmation via email or SMS.

3. What payment methods are available?

We offer multiple payment options, including:

  • Cash on Delivery (COD)
  • Bank Transfers

4. How long does delivery take?

Delivery times vary based on your location and the seller’s shipping policy. Typically, orders are delivered within 3–7 business days. You will receive tracking details once your order is shipped.

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email. You can track your order using the courier’s tracking system.

6. Can I cancel or modify my order?

Orders can only be cancelled or modified before they are shipped. Please contact customer support as soon as possible if you need changes.

7. What is the return and refund policy?

Return and refund policies vary by seller. However, general guidelines include:

  • Items must be returned in their original condition within the specified return period.
  • Refunds are processed after the seller verifies the returned item.

8. What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please report it within 24-48 hours of delivery by contacting customer support with images and details.

9. Is WOHAI responsible for product quality?

WOHAI acts as a marketplace and does not manufacture any products right at the moment and time. We encourage sellers to maintain high-quality standards.

  • Contact Customer Service and register as a seller by providing your details.
  • List your products with clear descriptions and pricing.
  • Manage your inventory and fulfill orders promptly.
  • Get paid through the chosen payment method after successful transactions.

11. How do I contact customer support?

You can reach our support team via:
📧 Email: info@wohai.pk

📞 Phone: What’s App +92 345 4012213
📲 Live Chat: Available on our website/app during business hours.